Live lokai membership terms and conditions

Lokai offers a membership program called the Live Lokai Membership (“Membership”) that provides monthly inspiration to find balance with exclusive Lokai designs and other members-only perks. You can access the details of these perks here

To become a Member, simply visit our Membership page and subscribe to the program. After you have successfully joined and become a Live Lokai Member, you will receive the following month’s Membership Package, including that month’s exclusive design. You will also receive automatic access to the Member Shop, with never-before-seen products, and you will receive 10% off sitewide on all Lokai products.

If you choose to join the Live Lokai Membership program, you agree to provide and maintain true, accurate, current, and complete information about yourself, as prompted by the registration form.  Registration data and certain other information about you are governed by our Privacy Policy.

For more information regarding the Live Lokai Membership, please visit the FAQ or email us at Membership@mylokai.com.

 

HOW THE LIVE LOKAI MEMBERSHIP WORKS

Upon joining the Live Lokai Membership program, you will be shipped an exclusive Lokai design on the 4th of every month and your credit card or payment method will be charged the automatic monthly Membership fee of $20.00, following a prior notice of that month’s new Lokai design, to the email provided at registration.

You will have the option to swap for another Lokai in the Member Shop, of an equal or higher value, or to skip the month, between the 1st and 3rd date of each month.

If you choose to swap for a product of higher value, you will pay the difference between your monthly Membership price and the price of your preferred item.

If you choose to skip the month, you will not be shipped that month’s product and you will not be charged for the month. The option to swap or skip the month resets every month, so this action must be taken at the beginning of each month; otherwise, you will be sent that month’s product.

To swap or skip a month’s package, you can visit your Account and follow the instructions to swap or skip. For further questions, please contact our Membership Customer Service Team at membership@mylokai.com.

If you don’t swap or skip during the applicable month, between the 1st and 3rd day of that month, your credit card or payment method will be charged the Membership fee of $20.00 on the 4th day of the month and you will be shipped that month’s product.

You may swap or skip as many months as you like; there is no obligation to purchase each month’s Membership Package.

 

AUTOMATIC RENEWAL TERMS

The Live Lokai Membership is an automatic recurring subscription service. As part of the Live Lokai Subscription Service, you will be charged $20.00 on the 4th of each month for your monthly Membership Package until you cancel. You can find details regarding your subscription and the Live Lokai Membership (“Account”) by accessing the site and accessing your Account details.

WHEN YOU REGISTER FOR A SUBSCRIPTION, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: (A) LOKAI (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTOMATICALLY AUTHORIZED TO CHARGE YOU ON A MONTHLY BASIS FOR YOUR SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER APPLICABLE CHARGES) FOR AS LONG AS YOUR SUBSCRIPTION CONTINUES; AND (B) YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO THE SITES OR PRODUCTS IN ACCORDANCE WITH THESE TERMS. YOU ACKNOWLEDGE AND AGREE THAT LOKAI WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC, RECURRING PAYMENTS. YOU MAY SKIP YOUR MONTHLY ORDER AS OFTEN AS YOU’D LIKE BY MANAGING YOUR SUBSCRIPTION ON YOUR ACCOUNT PAGE.

 

CANCELLATION POLICY

Your subscription will automatically renew each month until you cancel. You may cancel your Live Lokai Membership at any time after two (2) months of Membership.

If you wish to cancel your Membership, please visit your Account and follow the instructions to cancel. You can also cancel your Membership by emailing our Membership Customer Service Team at membership@mylokai.com, available Monday through Friday, 9 am-5 pm EST. There is no cancellation fee.

If you cancel between the 1st and 3rd of the month, you will not be charged for that month’s package, and you will not be charged for the following months.  However, if you cancel after the 3rd of the month, you will be charged and shipped that month’s package as your last Live Lokai Membership Package. You will not be charged for the months following the cancellation of your Membership.

Once your Membership is canceled, you will no longer have access to the Membership perks, including, but not limited to, access to the Member Shop, the members-only 10% off sitewide discount, and all other future benefits. Please be advised that your Membership may only be canceled by the registered Member or the holder of the valid credit card or payment method on file for the Account.

 

Please note all Membership fees paid prior to termination of your Membership are non-refundable and you shall be responsible for any Membership charges prior to your cancellation.

 

In the event that you cancel your Membership, please note that we may still send you promotional communications about Lokai, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.

 

CHANGES TO MEMBERSHIP PRICE

We reserve the right to adjust pricing for our Membership fees, services, or any components thereof in any manner and at any time in our sole and absolute discretion. Except as otherwise expressly provided for in these terms, any price changes or changes to your Membership fees will take effect following notice to you.

 

DISPUTE RESOLUTION

The validity, construction and effect of the above terms shall be construed according to the laws of the State of New York  In the event of any claim or dispute between and among the parties arising from or relating to the validity, interpretation, enforcement or breach of the above terms, or any portion hereof, or in any way arising from or relating to the enforceability or interpretation of this arbitration provision, such dispute shall be resolved by binding arbitration in New York, New York, before the Judicial Arbitration and Mediation Service (JAMS), with the parties to mutually select a single (1) arbitrator with a minimum of ten (10) years’ experience in entertainment law. The parties shall each bear their own administrative costs and arbitrator’s fees incurred in any such proceeding. The parties agree and acknowledge that the arbitrator shall not have the power to award punitive damages or equitable relief. The parties further agree and acknowledge that any award rendered in any such arbitration shall be final, binding and conclusive, that the arbitrator shall issue a written decision stating the reasons for and facts supporting any such award, and that judgment may be entered in any court of competent jurisdiction upon any such award.